AXA Life Europe is committed to servicing the needs of you during this time. We have and are implementing a number of measures intended to address the potential impacts of Covid-19 coronavirus. These are designed to strike a balance between protecting our staff and effectively fighting the spread of the virus on the one hand, and ensuring that incoming transaction requests can be processed in a timely manner on the other. We do not currently anticipate any major impact on processing time as a result of the virus.

AS OUR TEAMS ARE WORKING REMOTELY PLEASE SEND ALL REQUESTS ELECTRONICALLY TO THE EMAIL ADDRESS BELOW

Customer Service Centre United Kingdom

AXA Life Europe dac, trading under the name AXA Life Invest.
For all servicing enquiries please call 0800 368 0221 or email us at
shared.services@axa-lifeeurope.com

Please note that with immediate effect, in addition to providing the standard forms, you must also complete a non-resident declaration in the following circumstances

  • When your life policy matures
  • When you request a partial or total surrender of your policy
  • When you assign your policy in whole or in part

Please not that you can find the required form in the Offshore Section of this website.

Please find below the Alterations forms that require completion in order for us to carry out the following changes to your contract:

Change of Address, Change of Bank Details, Change of Income Start Date, Partial or Full Surrender (Bond & TIP), etc.

Please find below the forms that require completion in order for us to carry out the following transactions on your contract:

Payment of Tax-Free Lump Sum, Changes to Income Payments, One-off Income Withdrawals, etc.