Axa Life Europe is committed to making its website accessible, in accordance with EN 301 549, the European standard that specifies accessibility requirements for information and communications technology products and services. The standard sets guidelines for digital accessibility, including for people with disabilities. The latest version of the standard, EN 301 549 V3.2.1, includes the text of WCAG 2.1 in full.

This accessibility statement applies to this website: https://www.axa-lifeeurope.com/ and the pages under this URL.

At AXA Life Europe dac, we believe everyone should be able to access our products and services with ease. We are committed to ensuring that this website (https://www.axa-lifeeurope.com/) is inclusive, user-friendly and accessible to all regardless of ability, technology, or circumstance.

Compliance Status

This website is partially compliant with the EN 301 549 V3.2.1, due to the non-compliances listed below.

Non Accessible Statement

The content listed below is non-accessible for the following reasons:

Alternative text

Descriptions for a number of graphics and images are missing or limited. Decorative images are announced that should be marked up to ignore.

Interaction with screen readers and keyboard only

There is an access issue for screen reader users with the main navigation and content, where focus order and visibility is also an issue for keyboard only users. Unexpected change of focus direction is also an issue on pages.

The footer language region switcher has a double focus point which may disrupt users. Arrow disclosure controls in the mobile version are not keyboard focusable.

Status messages in search results are not conveyed to screen reader users.

Semantics and page structure

Certain semantic relationships, e.g. headings and lists, are not always communicated to screen reader users. Some linked images are missing labels. In addition, a number of links and PDFs open in a new window, without informing users.

Colour contrast and use of colour

There is low colour contrast within a number of webpages including on text links and buttons.

Text spacing

Navigation in the main menu is cut off when applying custom text-spacing.

Language attributes

In the case of the language region switcher, the use of aria over-writes labelling. Additional languages are also not declared in the switcher and Customer service pages.

Forms implementations

The search field relies on placeholders' text for a label.

Preparation of this accessibility statement

This statement was prepared on 22nd July 2026.

The statement was prepared by the 22nd July 2026 by the AXA Life Europe team after an accessibility audit on the website was carried out by 3rd party accessibility experts. They identified areas where the website is not compliant. These have been documented and the issues are being worked through and resolved.

The statement was last reviewed on 29th July 2026

Feedback and contact information

If you experience any difficulty accessing our website, or if you would like to provide feedback or request content in a different format, we’re here to help.

To contact us or make a complaint click here: https://www.axa-lifeeurope.com/complaints